We've updated our Privacy Policy. Please take a look before the changes take effect on August 4th, 2025.
This page is the updated Privacy Policy; for the version effective until August 4th, 2025, click here.
At Planet VG, we’re committed to building a more vegan-friendly world—while keeping your data safe and secure. This privacy policy explains how we handle your data, whether you’re a user or one of our valued partners using Planet VG to connect with customers.
This policy applies to your use of the Planet VG apps and websites. So, grab a cup of oat latte, and let’s dive in.
Important: You must be at least 16 years old to use our services. We do not knowingly collect or maintain personal data about any person under the age of 16.
Planet VG is a trade name owned by Almost Level 5 B.V., based in The Hague. We’re responsible for processing your data in compliance with the GDPR and Dutch data protection laws.
Contact us anytime:
Email: privacy@almostlevel5.com
Address: Jan Pieterz. Coenstraat 7, 2595WP The Hague (the Netherlands)
Chamber of Commerce No.: 93949138
In short, we use your data to:
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
1. Performance of a contract
Consent
Legimate interests
Compliance with legal obligations
We value your privacy and never sell your data. However, we do share just what’s needed to make your Planet VG experience awesome and secure. Here’s who we might share your data with and why:
To keep things running smoothly, we use trusted third parties to help us with specific tasks. Here’s the breakdown:
We take your data security seriously and protect it with:
While we do everything we can to protect your data, no system is entirely foolproof. For your part, always use strong, unique passwords and keep them safe. If you ever notice anything suspicious, let us know immediately!
We use cookies to make Planet VG work better for everyone.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| auth_session_id_legacy | Almost Level 5 | Authentication | Session |
| auth_session_id | Almost Level 5 | Authentication | Session |
| kc_restart | Almost Level 5 | Authentication | Session |
| keycloak_identity_legacy | Almost Level 5 | Authentication | Session |
| keycloak_identity | Almost Level 5 | Authentication | Session |
| keycloak_session_legacy | Almost Level 5 | Authentication | 2 weeks |
| keycloak_session | Almost Level 5 | Authentication | 2 weeks |
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| __stripe_mid | Stripe Payments Europe, Limited | Payments | Day |
| __stripe_sid | Stripe Payments Europe, Limited | Payments | Day |
| stripe.customerportal.csrf | Stripe Payments Europe, Limited | Payments | Session |
You can delete or block cookies via your browser settings but note that some features might not work without them.
We store your data for as long as necessary to properly execute and maintain our services and agreements. After that your personal data will be deleted.
For users, this means that your account and user data is immediately deleted or anonymized after you delete your account.
For partners, this means that as soon as your subscription is canceled, all associated data will be anonymized.
We can keep personal data longer if we are legally obliged to do so and taking into account any limitation periods. We are, for example, bound by the Dutch fiscal retention obligation of 7 years for data regarding any payments you have made.
After you have unsubscribed from our newsletter, your email address may be stored by us or the newsletter service provider Hubspot in a blocklist, if such action is necessary to prevent future mailings.
If we decide to close your account due to misconduct, we may keep your information for a period of one year after closure, due to queries and / or in case of a legal claim. In any case, we may keep (some of) your personal information for (evidence due to) legal claims.
The right to take your data with you
You can ask for a copy of your personal data in a structured, easy-to-read format. This means you can share it with someone else, if it’s technically possible.
The right to access your data
Want to know what personal data we have about you? You can request a copy to check how we’re using it and ensure it’s all lawful.
The right to change or delete your data
If your data isn’t accurate or you simply want us to delete it, you can ask us to correct or delete your data.
DIY
You can delete your user or partner account directly in your account settings, or at https://account.planet.vg/privacy page. Keep in mind, if you delete your account, all related data will be erased or anonymized—except for data that we’re required to keep. Collected stamps, vouchers, your subscriptions and other activities that you have performed will be deleted as well.
The right to restrict your data
In some cases, you have the right to limit the processing of your personal data.
The right to object to processing
Don’t want us using your data anymore? You can ask us to stop, especially for things like marketing.
The right to change your mind
If you gave us permission to process your data (like signing up for a newsletter), you can change your mind anytime.
You can contact us at privacy@almostlevel5.com to exercise your rights.
We may update this policy to reflect changes in our services or regulations. You’ll always be notified via email or app notifications for major updates.
Got questions or concerns? We’re here to help.
Email: privacy@almostlevel5.com